Privacy Policy
Last updated: March 2026
1. Introduction
This Privacy Policy explains how personal data is collected, used, and protected when you use this website to browse and book experiences in Dubrovnik.
We are committed to protecting your personal data and handling it responsibly in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Croatian data protection laws.
2. Data Controller
The data controller responsible for processing personal data collected through this website is:
Demaco d.o.o. (operating as Intours DMC)
Ulica Matice hrvatske 21
21204 Dugopolje
Croatia
OIB: 21999175656
Registered at the Commercial Court in Split (MBS 060276960)
Represented by: Ante Lacman, Director
Email: experiences@intours-dmc.hr
3. Personal Data We Collect
When you use this website or make a booking, we may collect the following personal data:
- Full name
- Email address
- Phone number
- Booking details such as selected tours, dates, number of participants, and food restrictions where applicable
We only collect personal data that is necessary to process your booking and provide the requested services.
4. Purpose of Data Processing
Your personal data may be processed for the following purposes:
- processing and confirming tour bookings
- providing information related to booked services
- communicating booking confirmations and tour details
- responding to inquiries
- fulfilling legal and accounting obligations
Your personal data will not be used for marketing purposes without your explicit consent.
5. Legal Basis for Processing
Personal data is processed based on the following legal grounds:
- Performance of a contract – to process and deliver the services you have booked
- Legal obligations – for accounting and regulatory compliance
- Legitimate interests – to operate and improve our services and website functionality
6. Payment Processing
All payments on this website are securely processed by Stripe, a third-party payment provider.
When making a payment, your payment details (including credit card information) are processed directly by Stripe. We do not store or have access to your full credit card details.
Stripe processes payment data in accordance with its own privacy and security policies. For more information, please review Stripe’s Privacy Policy:
https://stripe.com/privacy
7. Sharing of Personal Data
Personal data may be shared only when necessary for the delivery of the booked services.
This may include sharing relevant booking information with:
- local guides
- transportation providers
- tour operators or activity providers involved in delivering the excursion
Personal data may also be shared with service providers such as payment processors when required to process transactions.
We do not sell or rent personal data to third parties.
8. Cookies and Website Analytics
This website may use cookies to ensure proper functionality and improve user experience.
Cookies may include:
- essential cookies required for website functionality
- analytics cookies used to understand how visitors interact with the website
We may use analytics tools (such as Google Analytics) to collect information about how visitors use the website. This may include data such as:
- IP address
- browser type and version
- device type
- approximate location
- pages visited
- time spent on the website
This information is used only to improve website functionality and user experience.
You can manage or disable cookies through your browser settings.
9. Data Retention
Personal data will be retained only for as long as necessary to:
- fulfill booking and service obligations
- comply with legal, accounting, and regulatory requirements
After this period, personal data will be securely deleted or anonymized.
10. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, misuse, loss, or disclosure.
11. Your Rights Under GDPR
Under the GDPR, you have the following rights regarding your personal data:
- the right to request access to your personal data
- the right to request correction of inaccurate data
- the right to request erasure of your personal data
- the right to request restriction of processing
- the right to object to processing in certain circumstances
- the right to request data portability
To exercise any of these rights, please contact us at:
You also have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP) if you believe your data protection rights have been violated.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal or operational changes. The latest version will always be available on this website.
13. Contact
If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact:
Demaco d.o.o.
Operating as Intours DMC
Dubrovnik, Croatia
Email: experiences@intours-dmc.hr